Privacy Policy

Last Updated: July 2026

LendSure("we", "our", "us") is a unified lending platform that connects borrowers with lenders and facilitates loan application, verification, and related financial services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the LendSure mobile application, website, and related services.

By using LendSure, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our services, we may collect:

  • Personal Information: Full Name, Mobile Number, Email Address, Date of Birth (if required), Residential Address, Account Credentials.
  • Identity Verification (KYC): PAN Card, Aadhaar details (where permitted), Selfie/Video KYC, Government-issued ID, Signature, Verification Status.
  • Employment Information: Employer details, salary details, salary slips, appointment letter, bank statements, ITR/Form-16 where applicable.
  • Self-employed Information: Business registration, GST, Udyam, financial statements, bank statements, ITRs and related business documents.
  • Loan Information: Loan amount, tenure, purpose, repayment and credit assessment information.
  • Location Information: During Video KYC, fraud prevention and verification.
  • Uploaded Documents: Identity, income and business documents.
  • Automatically Collected Information: Device model, OS version, app version, IP address, device identifiers (where applicable), crash logs, diagnostics and usage information.

2. How We Use Your Information

We use your information to verify identity, complete KYC, process loan applications, match borrowers with lenders, prevent fraud, improve services, provide customer support, send application updates and comply with legal obligations.

3. Legal Basis for Processing

Your consent, providing requested services, compliance with legal obligations, fraud prevention and legitimate business interests.

4. Third-Party Services

We may use trusted third-party providers including OCR providers, AI document processing providers, geolocation providers, identity verification providers, lending partners, payment providers, cloud hosting providers and analytics/crash reporting providers (where applicable). We do not sell your personal information.

5. Data Security

HTTPS/TLS encryption, secure storage, access controls, authentication, restricted access, security monitoring and regular updates are used to protect your information.

6. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud and enforce agreements.

7. Sharing of Information

We may share information with lending institutions, verification partners, payment providers and authorities when legally required. We do not sell or rent your personal information.

8. Your Rights

You may request access, correction, updating, deletion of eligible personal information and withdrawal of consent where permitted by law.

9. Account Deletion

To request account deletion, please contact us at no-reply@lendsureai.com. Requests will be processed subject to applicable legal and regulatory requirements.

10. Permissions Used by the App

  • Camera: Video KYC, selfies and document capture.
  • Storage/Photos: Uploading documents.
  • Location: Verification, fraud prevention and compliance.
  • Notifications: Loan status updates, verification updates and reminders.
  • Internet: Secure communication with servers.

11. Analytics and Diagnostics

We may collect limited analytics and diagnostic information to improve performance, reliability, security and user experience.

12. Children's Privacy

LendSure is intended for users aged 18 years or older. We do not knowingly collect personal information from children.

13. International Data Transfers

Where necessary, information may be processed by trusted service providers in other jurisdictions with appropriate safeguards.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and application.

15. Contact Us

Company Name

LENDSURE AI PRIVATE LIMITED

* By using LendSure, you acknowledge that you have read, understood and agree to this Privacy Policy.